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How buying works

Just like shopping on IKEA.com, browse items and check out to reserve them, then arrange a time to pick up your new treasure. For peace of mind, Buyer protection is free until 1 January 2027 – usually 5% of the purchase price.

Buy in 3 simple steps

1

Place an order

Reserve items securely. Your payment is held until you accept the items.

2

Arrange pick-up

Chat with the seller to agree on a time and place to meet.

3

Inspect and accept

Click “Accept item” to take it home – or cancel for a full refund.

FAQ

  • IKEA second-hand marketplace is a free service for IKEA Family members, and there are no listing or commission fees to pay. In addition, Buyer protection fees are waived until 1 January 2027. After that, all buyers will pay 5% of the purchase price to cover secure payment, peace of mind during pick-up, and support if something goes wrong.

  • Once you’ve reserved an item, it’s up to you and the seller to arrange a time and place to meet. If a delivery service is available in your region, you can also choose to have your item delivered for a fee. Delivery costs are calculated based on the item’s size and weight, along with the distance from the seller’s address to yours.

  • Give the seller some time to reply. If you don’t hear back and can’t arrange a pick-up, you can cancel the order for a full refund and keep browsing for a similar item.

  • You can cancel on the spot during pick-up if the item isn’t as expected. If you’ve already taken it home, you have 48 hours to contact our support team to request a refund – for things like missing parts, undisclosed damage, or if it’s not an authentic IKEA product.

Want to buy second-hand and discounted products directly from IKEA?

In the Second-hand shop in store, you can find second-hand products as well as ex-display or returned products at a discounted price. You can also browse and reserve products on IKEA Second-hand shop online and pick them up at the IKEA store.

Become part of IKEA Family

Enjoy instant benefits like member discounts by joining for free today.

By signing up, you agree to share your personal information with IKEA for marketing purposes. See the IKEA privacy policy for more information.

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  • IKEA second-hand marketplace

    • Browse all listings
    • About the marketplace
    • How buying works
    • How selling works
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  • About

    • This is IKEA
    • A sustainable everyday
    • IKEA Foundation
    • Second-hand shop
    • Sell back to IKEA